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Privacy Policy

Privacy Policy

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Effective Date: 8th September 2024
 

At Fewzen Limited (Company number 11618198), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services. We comply with the General Data Protection Regulation (GDPR) and all relevant data protection laws in the United Kingdom.

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1. Information We Collect

We collect the following personal information when you fill out a form on our platform:

  • Name

  • Email Address

  • Phone Number

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2. How We Collect Your Information

We collect your personal information when you:

  • Submit a form on our website or app.

  • Interact with our services via WhatsApp or other supported communication channels.

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3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our services.

  • To communicate with you regarding your goals, progress, or any issues related to the service.

  • To send you updates and notifications relevant to your use of our platform.

  • For internal analytics and service improvement.

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4. Third-Party Services

We work with the following third-party service providers to deliver our services:

  • OpenAI: Used for generating responses and insights to help you achieve your goals.

  • Meta (WhatsApp): Used for communication and updates via WhatsApp.

  • Twilio: Used to send messages and notifications via communication channels.

  • Amazon Web Services (AWS): Used for secure data storage and hosting.

These third parties may collect, store, and process data in accordance with their privacy policies. We ensure that these services adhere to GDPR and other applicable regulations.

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5. Data Retention

We retain your personal data for 6 months from the time of collection. After this period, your data will be securely deleted, unless we are required to retain it longer for legal purposes.

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6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: You can request a copy of the data we hold about you.

  • Correction: You can ask us to correct any incorrect or incomplete data.

  • Deletion: You can request the deletion of your personal data after the 6-month retention period or sooner if you wish to stop using our service.

  • Data Portability: You can request to transfer your data to another service.

If you wish to exercise any of these rights, please contact us at the information provided below.

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7. Security of Your Data

We take your data privacy seriously and use a range of security measures to protect your personal information from unauthorised access, disclosure, or misuse. This includes encryption, secure servers, and regular security audits.

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8. Cookies and Tracking

We use cookies and other tracking technologies to enhance your experience on our platform and improve our services. Cookies help us to remember your preferences and track your activity for analytical purposes. You can opt out of cookies by adjusting your browser settings, although some features of our platform may not function properly without cookies.

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9. Age Restrictions

Our services are not intended for individuals under the age of 18. By using our platform, you confirm that you are 18 years of age or older. If we discover that we have collected personal data from someone under the age of 18, we will delete that information promptly.

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10. Sharing Your Data

We do not sell or rent your personal data to third parties. We only share your data with trusted service providers (such as those listed above) to deliver our services. These third parties are bound by confidentiality and data protection agreements to safeguard your information.

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11. International Data Transfers

While our services are based in the UK, some of our third-party providers may process data outside of the European Economic Area (EEA). We ensure that any international data transfers comply with GDPR requirements, including using appropriate safeguards such as Standard Contractual Clauses.

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12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we will notify you if significant changes are made. Please review this policy periodically to stay informed about how we are protecting your data.

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